Our bags are the best and we want you to love them too. If there has been an error with your order or you are not satisfied with your purchase, please follow the directions below to make an exchange within 7 days of receiving your order. We expect the product to be unused and still in its original format.
We will not refund you, but will offer you instore credit to go to your next purchase. Once we receive your item, you will be able to select another item to replace the returned item. Please allow 2 weeks from the time you return your order in for your exchange to be processed.
We are unable to guarantee that the products you ordered will be available at the time your order is processed; in these instances you may choose another available product.
it will be your responsibility to pay for shipping for the return, however we will send the item you would like in exchange for without any further charges. If you have chosen a different product all together and the price is more than your initial order then you will have to top up the difference. If your next available choice is less than your original order, we will refund the difference.
If you want to return your order, please don’t hesitate to Contact us.